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Webinars

We run webinars designed to help licensed immigration advisers better understand their professional responsibilities and improve the standard of immigration advice they provide.

All licensed immigration advisers must attend one webinar run by the IAA each licensing year.

You may count watching a recording of webinar towards your 20 hours of required CPD as long as it includes interaction, such as questions and answers. All of our webinars include Q&A. However, we do recommend that to get the most value from this activity you get together with at least one other adviser to discuss the content.

To view a webinar, you are required to register your name and email address. Please take a screenshot of your completed registration page for your CPD record before you click “submit”. We are able to verify that you have viewed the recording once you register.

NOTE: For webinar recordings prior to year 2020, please take a screenshot of the YouTube webinar recording.

Past webinars

Providing immigration advice: What does tailored and diligent service delivery look like?

This is the third IAA webinar for 2023. In this webinar we share insights and observations garnered from the results of the 2023 Migrant Survey. We also discuss ways in which licensed advisers can tailor their services to meet the needs of their clients.

Play Providing immigration advice webinar
webinar providing advice nov 2023

View the presentation for the November 2023 webinar Providing immigration advice: What does tailored and diligent service delivery look like? [PDF, 691 KB]

Client files

This is the second IAA webinar for 2023. This webinar focuses on client file inspections, and what we expect to see in a client file, be it from an investigation or licensing perspective. We look at examples, past Tribunal decisions, and discuss common mistakes.

Play the Client files webinar
webinar client files 2023

View the presentation for the September 2023 webinar Client files [PDF, 1 MB]

Client Communications: Lessons from the Migrant Survey and the Tribunal

This is the first IAA webinar for 2023. We focus on managing client communications in line with the Code of Conduct 2014. We discuss responses gathered through the Migrant Survey, as well as relevant Tribunal decisions.

Play Client Communications: Lessons from the Migrant Survey and the Tribunal webinar
webinar client communications 2023

View the presentation for the May 2023 webinar Client Communications: Lessons from the Migrant Survey and the Tribunal [PDF, 432 KB]

The End of the Client Relationship

This webinar is the third in a series of webinars based on responses received during the 2021 Migrant Survey. It will focus on problems and difficulties experienced at the end of the adviser - client relationship, as highlighted by the results of the survey.

Play The End of the Client Relationship webinar
end client relationship 2022

View the presentation for the October 2022 webinar The End of the Client Relationship [PDF, 547 KB]

The Client Relationship (part 2)

This webinar is the second in a series of webinars based on responses received during the 2021 Migrant Survey. It focused on problems and difficulties experienced after the initial client engagement, as highlighted by the results of the survey.

Play The Client Relationship (part 2) webinar
client relationship part 2

View the presentation for the August 2022 webinar The Client Relationship (part 2) [PDF, 816 KB]

The Start of the Client Relationship

In this webinar we will discuss the documents and explanations that should be provided to clients during initial meetings, as well as other important things to keep in mind at this important stage of the relationship.

Play the The Start of the Client Relationship webinar
start client relationship

View the presentation for the April 2022 webinar The Start of the Client Relationship [PDF, 576 KB]

View the presentation for the November 2021 webinar When your clients are prospective employers or employees: Aspects of best practice [PDF, 1.3 MB]

When your clients are prospective employers or employees

In this webinar we discuss some of the challenges faced by immigration advisers when working with prospective employers or employees. The webinar includes a presentation by a Guest speaker, Thomas Liang, from Employment New Zealand. We also discuss the application of relevant Code of Conduct provisions, including practical examples.

Play the When your clients are prospective employers or employees: Aspects of best practice webinar
prospective employers employees

Learning from others' mistakes - Part 2

This webinar is a review of the common mistakes identified by the Authority when carrying out its regulatory role. It includes practical examples.

Play the Learning from others' mistakes webinar - Part 2
iaa webinar learning part 2

View the presentation for the August 2021 Learning from others' mistakes, part 2 webinar [PDF, 1009 KB]

Supervision - A practical approach

This webinar covered common mistakes and difficulties in developing and maintaining supervision arrangements.

Play the Supervision webinar
webinar supervision june 2021

View the presentation for the June 2021 Supervision webinar [PDF, 1.2 MB]

November 2020 Learning from others' mistakes

This webinar covered the common mistakes identified by the licensing and complaints teams when carrying out their regulatory roles.

Play the Learning from others' mistakes webinar
webinar learn from mistakes

View the presentation for the November 2020 Learning from others' mistakes webinar [PDF, 793 KB]

July 2020 Complaints process

This webinar covered the Immigration Advisers Authority's Complaints process and common grounds of complaint.

Play the Complaints process webinar
Webinar complaints process

View the presentation for the July 2020 Complaints process webinar [PDF, 699 KB]

October 2019 Supervision

This webinar covered the requirements of Supervision under the Immigration Advisers Competency Standards 2016. The discussion includes the background and rationale for Supervision, supervision agreements, when things go wrong and the review of competency standards. Toi Ohomai also presented the results of a recent Survey.

Play the Supervision webinar
webinar supervision october 2019

View the presentation for the October 2019 Supervision webinar [PDF, 498 KB]

July 2019 Wellbeing working for you

Tracey Sparksman will take you through reflective session where you'll explore what wellbeing looks like for each of us and how we can build on the elements of our lives that keep us well.

Play the Wellbeing working for you
webinar wellbeing

June 2019 Client files

This webinar aims to provide a blueprint of how to produce a quality client file to the IAA that will make yours and our job easier – as well as meeting Code obligations.

Play client files webinar
webinar client file

May 2019 Ethics considerations

This webinar was run with two guest speakers – Peter Moses and Simon Laurent, well-known immigration law practitioners. We discussed some ethical questions and tricks and tools for people to use when they come across ethical issues or dilemmas in the practice of immigration advice.

Play ethics webinar
Webinar Ethics considerations

October 2018 Client engagement and initial assessments

This webinar goes over the key requirements you have as a New Zealand licensed immigration adviser regarding client engagement and initial assessments.

Play client engagement webinar
webinar client engagement

May 2018 Client engagement and initial assessments

This webinar goes over the key requirements you have as a New Zealand licensed immigration adviser regarding client engagement and initial assessments.

Play client engagement webinar
webinar client engagement

2018 Supervision

This webinar is for provisional licence holders and supervisors, or people considering becoming a supervisor. It goes over the key requirements you have as a New Zealand licensed immigration adviser in regard to supervision.

Play supervision webinar
webinar supervision

2017 Communicating with your client

This webinar goes over the key requirements you have as a New Zealand licensed immigration adviser regarding communicating with your client.

Play communicating with your client webinar
Webinar communicating with your client

2017 Managing conflicts of interest

This webinar goes over a New Zealand licensed immigration adviser's obligations regarding managing conflicts of interest.

Play managing conflicts of interest webinar
webinar managing conflicts of interest

2017 The limits of immigration advice: What can unlicensed and clerical staff do?

This webinar talks through what is immigration advice and what is clerical work. It is designed for all licensed advisers working in an environment where there are unlicensed staff or employers.

Play the limits of immigration advice webinar
webinar the limits of immigration advice

2017 New Zealand Licensed Immigration Advisers Code of Conduct refresher

This webinar talks through the Licensed Immigration Advisers Code of Conduct. We strongly encourage any TTMRA advisers who have not had the benefit of completing the Graduate Diploma in New Zealand Immigration Advice to watch this recording.

Play code of conduct refresher webinar
webinar code of conduct refresher
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