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Immigration Advisers Authority Announcement

ALERTS: Due to our current volume of applications our processing time frames are a lot longer than usual. The processing time frames are currently exceeding our usual timeframes. We apologise for any inconvenience this may cause.

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Make a complaint

We are responsible for receiving complaints about licensed immigration advisers and anyone giving immigration advice unlawfully without a licence.

Anyone can make a complaint. You do not need to be the person who received the immigration advice.

If you make a complaint to us at the Immigration Advisers Authority:

  • there is no cost for making a complaint to us
  • it will not affect any immigration matters you may have before Immigration New Zealand
  • we cannot influence your immigration status.

Providing New Zealand immigration advice when neither licensed nor exempt is an offence under the Immigration Advisers Licensing Act. Anyone found breaking the law can face seven years in prison and a fine of up to NZ$100,000. You can help stop illegal immigration advisers by reporting them to us.

Complaints against licensed immigration advisers can be made on a number of grounds including:

  • dishonest or misleading behaviour
  • negligence
  • incompetence
  • incapacity
  • breaching the Code of Conduct.

Find out if the person in question has a licence by checking the online register or if they are exempt by checking our list of exempt persons.

If you are unsure about making a complaint, contact us.

Related links

Tribunal decisions on past complaints(external link)

Media releases

Related content

Code of conduct

This code of conduct sets out the required standards of professional and ethical conduct for licensed immigration advisers.

Offences under the Immigration Advisers Licensing Act

This is a summary of the offences under the Immigration Advisers Licensing Act. The official wording is available in the Immigration Advisers Licensing Act.
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