Updates to client guides and resources
The Immigration Advisers Authority has expanded the range of languages available for 2 key client information resources and made a number of other updates.
The following resources have been updated:
- Your guide to New Zealand licensed immigration advisers
- New Zealand licensed immigration advisers professional standards
Changes to the guide to licensed immigration advisers
This guide helps migrants understand what to expect when working with a licensed immigration adviser. It explains:
- the benefits of using a licensed adviser
- how to check whether an adviser is licensed
- who is exempt from licensing requirements
- the role of the Immigration Advisers Authority (IAA).
The guide has been redesigned into an A4 format and updated to improve readability and accessibility.
Changes to the professional standards
This document outlines the professional standards clients can expect from a licensed immigration adviser. It explains key obligations under the Code of Conduct and the protections available to clients receiving immigration advice.
Advisers must provide and explain this document to clients before entering into a written agreement with them, in accordance with clauses 17(a) and (b) of the Code of Conduct.
The professional standards have been updated to include current government branding and a link to the Code of Conduct. The content is otherwise unchanged.
Supporting clients with translated resources
Both documents are now available in English, Fijian, Hindi, Indonesian, Korean, Punjabi, Samoan, Simplified Chinese, Sinhalese, Tagalog/Taglish, Thai, Tongan and Vietnamese.
We encourage advisers to use and share these translated resources with clients and prospective clients where appropriate.
Providing these documents in multiple languages can help clients better understand the immigration advice process, their rights and responsibilities, and the standards they can expect from a licensed immigration adviser.
Accessing the updated documents
You can access the translated documents from several pages of the IAA website: