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Survey of New Zealand visa and permit applicants who have used an immigration adviser

Executive summary

Prepared for the Immigration Advisers Authority

August 2009

  1. Background and Research Objectives
  2. Research Approach and Sample Profile
  3. Context – Use of Adviser
  4. Overall Satisfaction
  5. Adviser Performance
  6. Complaints
  7. Service Improvement Priorities
  8. Summary of Key Points