You can complain about any currently licensed immigration adviser, or anyone who has held an immigration adviser licence in the last two years.
Your complaint must be in writing. We recommend that you use Part A of our Making a Complaint About an Immigration Adviser form.
Your reason for complaining can be the adviser’s:
After you complain, we will:
If we accept your complaint, we will send it to the Immigration Advisers Complaints and Disciplinary Tribunal (the Tribunal). If we reject your complaint, we will explain why. If you disagree with us, you may be able to appeal to the Tribunal.
Once your complaint has been referred by us, the Tribunal will write to say it received your complaint. It will also keep you updated until a decision is made.
The Tribunal can decide to:
If the Tribunal decides to take further action against the adviser, it may:
The Tribunal may also make the immigration adviser: