Complain to us at the Immigration Advisers Authority

You can complain about any currently licensed immigration adviser, or anyone who has held an immigration adviser licence in the last two years.

Your complaint must be in writing. We recommend that you use Part A of our Making a Complaint About an Immigration Adviser form.

Your reason for complaining can be the adviser’s:

• negligence
• incompetence
• incapacity
• dishonest or misleading behaviour
• breaching of the code of conduct.

After you complain, we will:

• write to say we received your complaint
• ask for more information if we need it
• tell you when we decide whether to accept or reject your complaint.

If we accept your complaint, we will send it to the Immigration Advisers Complaints and Disciplinary Tribunal (the Tribunal). If we reject your complaint, we will explain why. If you disagree with us, you may be able to appeal to the Tribunal.

Once your complaint has been referred by us, the Tribunal will write to say it received your complaint. It will also keep you updated until a decision is made.

The Tribunal can decide to:

• dismiss your complaint
• uphold your complaint, but take no further action against the adviser
• uphold your complaint, and take further action against the adviser.

If the Tribunal decides to take further action against the adviser, it may:

• caution or censure the adviser
• require the adviser to undertake training
• suspend or cancel the adviser’s licence
• issue an order preventing the adviser from reapplying for a licence for up to two years, or until certain conditions are met.

The Tribunal may also make the immigration adviser:

• pay up to $10,000
• pay costs
• refund fees or expenses to you or another person compensate you or another person.