Communicating with your immigration adviser

Your immigration matter can involve many discussions with your adviser, and in some situations their staff.

To avoid misunderstandings, we suggest that you keep:

• all emails and letters from your adviser
• all emails and photocopies of letters you write to your adviser
• certified copies of your passport and personal documents.

Each time you have a conversation about your immigration matter, write down:

• who you spoke to
• the date and time you spoke to them
• a short description of the discussion
• what was agreed.

Your adviser must write to you to confirm the details of all important discussions with you.

To find out how your immigration matter is progressing, you can ask your immigration adviser or Immigration New Zealand.