How must an immigration adviser behave?

Your adviser must follow a set of ethical and professional standards when dealing with you. These standards are set out in the Licensed Immigration Advisers Code of Conduct.

Your adviser must display this code of conduct in their office and give a copy to you.

Your adviser must be honest. They must:

• be honest with you about your immigration options
• tell you about any conflicts of interest they may have in advising you
• tell you if they benefit from any service or product they recommend to you.

Your adviser must help you understand. They must:

• help you find an interpreter or translator if you need one
• explain the code of conduct to you
• give you a written agreement in plain language
• explain the written agreement and all the important items in it to you.

Your adviser must act professionally. They must:

• work within their areas of knowledge and skill
• promptly submit your application to maintain your lawful immigration status
• write to you when your application has been lodged
• keep you informed throughout the immigration process
• give you an invoice describing what they did for you each time they ask for money
• keep your passports and personal documents safe
• return your passports and personal documents to you as soon as you ask for them
• not tell anyone your confidential information (except if the law requires them to)
• write to you to confirm the details of important discussions.