Anyone can make a complaint. You do not need to be the person who received the immigration advice.

If you make a complaint to us at the Immigration Advisers Authority:

  • there is no cost for making a complaint to us
  • it will not affect any immigration matters you may have before Immigration New Zealand
  • we cannot influence your immigration status.

We accept complaints against licensed immigration advisers and people who have given immigration advice unlawfully.

Follow the chart below for what to do next.

Cannot read the image? View our flowchart description.