Becoming a licensed immigration adviser
Schedule
- Index
- Obligations to Clients
- Obligations to the Minister of Immigration, the Department Handling Immigration Matters, the Immigration Advisers Authority and Immigration Tribunals
- Business Management
- Client Funds
- Misrepresentation
- Conflicts of Interest
- Disclosure
- Fees
- Provision of Complaints Procedures
- Display of Licence
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Schedule
Licensed Immigration Advisers Code of Conduct
3. Business Management
A licensed immigration adviser must maintain professional business practices relating to finances, records, documents, contracts and staff management, including:
- confirming in writing to clients when applications have been lodged, with ongoing timely updates; and
- confirming in writing to clients when work ceases part way through the immigration process on clients’ instructions or by the action of the adviser; and
- obtaining agreement in writing to any material increase in costs as soon as the increase is known to the adviser; and
- providing any refunds payable upon completing or ceasing a contract for services; and
- maintaining complete client records that track all transactions for a period of 7 years and making those records available for inspection on request by the Authority; and
- confirming in writing the details of material discussions with clients; and
- maintaining correct and up to date business contact details.