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Schedule

1. Obligations to Clients
2. Obligations to the Minister of Immigration, the Department Handling Immigration Matters, the Immigration Advisers Authority and the Immigration and Protection Tribunal
3. Business Management
4. Client Funds
5. Misrepresentation
6. Conflicts of Interest
7. Disclosure
8. Fees
9. Provision of Complaints Procedures
10. Display of Licence

Schedule

Licensed Immigration Advisers Code of Conduct 2010

9.  Provision of Complaints Procedures

A licensed immigration adviser must:

1. develop and maintain internal procedures for the resolution of complaints; and
2. explain to and provide clients with a copy of the adviser’s internal complaints procedure before any agreement is entered into; and
3. explain to, and provide clients with, the details of the complaints and disciplinary procedures that are outlined in the Immigration Advisers Licensing Act 2007; and
4. where complaints have been received by the Registrar of Immigration Advisers, provide timely responses to requests by the Registrar, as required by the Registrar’s operating requirements.