Taken from Policy Manual Part D: Professional Practice.
Just as there are professional ethical issues to consider in relation to the formation and conduct of a client relationship, there are also professinal ethical issues to consider in the ending of such a relationship.
A client relationship will normally end once the adviser has provided the agreed services.
It is best practice for a contract between the adviser and the client to be clear and extensive.
The Authority recommends that the contract should contain clauses about when the relationship will be finished, when the client will pay and the circumstances in which either party can terminate the relationship.
These clauses should be clear and outline the circumstances under which the relationship may be terminated by the adviser or the client. Achieving such clarity can help avoid issues arising with the client and complaints being made to the Authority and the Tribunal.
Each client relationship is different and reflects the unique situation of that client’s particular circumstances. The following are some considerations that may influence whether or not an adviser considers ending the relationship due to ethical considerations:
Where ethical considerations arise, the decision to end the relationship with the client has the potential to impact on them and others, and often requires a weighing up of competing interests, duties and ethical considerations.