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Licensed advisers highly valued by migrants

Media release

27 August 2014

Almost 90 per cent of migrants surveyed said they would recommend their licensed immigration adviser to family and friends, results of an independent survey show.

Since 2009, the Immigration Advisers Authority has been annually surveying clients who have used a licensed immigration adviser.

Acting Registrar of Immigration Advisers, Catherine Albiston, is pleased with the latest results.

“These results again show the high regard migrants have for licensed immigration advisers and the hard work they do. They play an important role in making sure their clients have accurate and timely information and advice; these results highlight how valued and respected this service is.”

High satisfaction levels were once again found in the annual survey with 87 per cent of clients saying they would be willing to recommend their adviser and 83 per cent satisfied with the overall service they received.

The primary reasons given for the high satisfaction levels were helpful, professional, honest and timely service.

Ms Albiston says, “A new question in this year’s survey asked clients to choose the main reasons they used a licensed adviser. The results found that a preference for professional services and wanting to have the best chance of success were the top reasons.”

She says clients were also asked what they felt the main benefits of using a licensed adviser were. The knowledge and experience of advisers was found to be the top reason.

The migrant survey is carried out by Premium Research on behalf of the Immigration Advisers Authority.

More results of the survey can be found here.

Search for a licensed immigration adviser.


Notes to editor

The Immigration Advisers Authority was set up to promote and protect the interests of people receiving New Zealand immigration advice.

We do this by:

Under the Immigration Advisers Licensing Act 2007 anyone giving immigration advice must have a licence unless they are exempt. Exempt people include lawyers with a current New Zealand practising certificate and Citizens Advice Bureaux staff among others.

The Authority is independent of Immigration New Zealand and cannot give immigration advice or influence a visa application.