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December newsletter

Message from Registrar Catherine Albiston

Image of Catherine Albiston, Registrar of Immigration Advisers

Today the 2015 Competency Standards come into force and we have released our new online services and a fresh new look.

Using our new online services you can:

First time licence applicants can also apply for their licence online.

I encourage you to login and check out all the new features. If you haven’t logged in to our website before, you will need your unique identification code that we emailed you in August. Contact us if you can’t locate that number.

I would like to pay special thanks to the 2015 Licensed Adviser Reference Group. This year the group met five times and provided very valuable input into the new CPD requirements, the Supervision Toolkit, the Graduate Diploma, our new online services, and the pending review of our legislation, among other things.

Reference group members told us that participating was a rewarding experience. If you haven’t been part of the Authority’s reference group before, I encouage you to think about putting your name forward for next year.

Finally, last week we laid charges of providing unlicensed immigration advice against a Porirua man. You can read our media release below.

This is our last newsletter for the year, so thank you for all your hard work as licensed advisers this year and we wish you a very happy Christmas and summer holiday.

Catherine Albiston,
Registrar of Immigration Advisers

Charges laid against unlicensed immigration adviser from Porirua

We have laid a total of 10 charges against a Porirua man in the Porirua District Court, following a thorough investigation.

The charges faced by the man under the Immigration Advisers Licensing Act 2007 include four charges of providing immigration advice without a licence; three charges of holding himself out as a licensed immigration adviser; and three charges of receiving fees for the provision of immigration advice

Read our media release >>

2015 Competency Standards in force from 26 November

The Immigration Advisers Competency Standards 2015 come into force today, 26 November 2015.

The key changes are the requirement for new advisers to hold a provisional licence for two years and the new CPD requirements. They also include changes regarding reapplying for a licence if you let it expire.

Remember, you need to meet these standards to renew your licence each year, so make sure you are familiar them.

Read the 2015 Competency Standards >>

What do I need to do to meet the new CPD requirements?

Business people sitting around a laptop

The new CPD requirements came into force today. What do I need to do?

  1. Note when your licence expires. You will need to start following the new requirements as soon as you renew your licence next.
  2. To renew your licence anytime before 25 November 2016, you can rely on completing 20 hours of relevant CPD that must include active learning and may include self-directed learning.
  3. Once you you have next renewed your licence, you will need to prepare a CPD plan for your licensing year ahead.
  4. As you complete acceptable CPD activities, you will need to log them in your CPD record and keep records of your participation.
  5. If you are selected for an inspection renewal you will be required to show us your CPD Plan and Record for the past year.

You can now create a CPD plan and update your records online at iaa.govt.nz. You are not required to keep your records online. This tool is available for those who find it helpful. If you do use this tool it will be very easy to attach your records to an inspection renewal application. If you don’t use this tool you will still be able to upload your own CPD plan and record.

To find out what activities are acceptable and what must be kept in your CPD plan and record, read our CPD Toolkit which sets out the requirements and gives helpful guidance.

In February 2016 we will host a repeat webinar on the new CPD requirements.

Read the CPD Toolkit >>


Business people sitting around a table.

All new licensed immigration advisers (except those who started studying in or before February 2015), including first-time Trans-Tasman applicants will be granted provisional licences and must receive supervision for two years.

If you are an experienced full licence holder, we strongly encourage you to consider becoming a supervisor. We have created a Supervision Toolkit and several helpful templates including a model supervision agreement, available on our website.

If you are looking to supervise a new entrant you can contact the Bay of Plenty Polytechnic to advertise your availability. Details on how to do this are in our Supervision Toolkit.

Remember, you can count time spent supervising towards your 20 CPD hours each year.

Read the Supervision Toolkit >>

Read the model supervision agreement >>

What’s changed on our new website?

On our home page you will still see information for migrants, advisers and our register. In addition, we’ve now added in new sections for people wondering if they need a licence like employers and travel agents. We’ve also added a section for people wanting to become advisers who aren’t already. And we can now highlight stories, media releases and key messages on our home page.

Our Licensing Toolkit and website information have been updated to reflect the new Competency Standards.

Our new For Advisers section includes:

To access any secure features you will need to login using Realme. Once you have logged in you will be able to move between any of the secure features without logging in again.

You will only be able to renew your licence online once we have loaded your renewal form (fast-track or inspection) to the system. We do this weekly for everyone due to renew in two months’ time and email you with a renewal reminder letting you know your online form is now available to complete.

If you are currently due to renew your licence in the next two months we will email you in the next few days once we have loaded your renewal form to the system.

Please note that you will only be able to pay your levy online if you have lodged your application with us after 26 November 2015.

Due to the changes we are making there are currently delays in sending out new licence certificates and wallet cards. If you are waiting on your licence, thank you for your patience and you may direct your clients to the register in the meantime.

Paper forms will no longer be available for you to print from the website. If you are having difficulty using the online services please contact us and we will assist you.

We’d love you to have a look at the new online services and tell us what you think.

www.iaa.govt.nz >>

Tell us what you think >>

What’s coming up online?

We are planning to create videos and run a series of webinars to support you to understand the new requirements and use the new services.

In response to very positive feedback to our first CPD webinar, in 2016 we will run webinars on:

In early 2016 we will make available new short videos to assist you to use the online services. In the meantime, we hope you find the guidance on our website, including the new Licensing Toolkit, and the services themselves, straightforward.

Future online services will include:

Immigration Advisers Authority’s new look

New IAA logo.

Our logo and look have been refreshed as part of the major change to our website, providing us with a new clean, professional, easily recognisable identity that also connects us to the Ministry of Business, Innovation and Employment (MBIE).

The Trade Mark remains exactly the same, so there is no change required on your part.

You can see the new designs on our website and when you next renew your licence you will receive a new look licence certificate and wallet card.

Please note that following feedback from the Reference Group we have decided not to send all licensed advisers a new wallet card in December. Your card will be replaced when you next renew your licence.

Click image to see larger version

TTMRA advisers

If you are licensed as a New Zealand immigration adviser through the TTMRA, please remember that you are required to understand and adhere to all aspects of the New Zealand Licensed Immigration Advisers Code of Conduct. This includes, for example, maintaining full client files and providing all clients with our Professional Standards leaflet.

Reading Immigration Advisers Complaints and Disciplinary Tribunal decisions will help develop your understanding of the standards expected of New Zealand licensed immigration advisers.

Please note that, from 26 November 2015, registered migration agents who are also licensed in New Zealand can no longer renew their licence through the TTMRA application form. You will need to complete the licence renewal forms that all New Zealand licensed immigration advisers complete.

Two months prior to your licence expiry date we will inform you whether you are required to complete a fast-track or inspection renewal form and this will be available for you to complete online.

You are required to complete New Zealand’s CPD requirements, but transitional arrangements allow you to rely on your Australian CPD for the previous year to renew your New Zealand licence between 26 November 2015 and 26 November 2016.

Read the Code of Conduct >>

Read the Code of Conduct Toolkit >>

Professional Standards leaflet >>

Read Tribunal decisions >>

Industry places on the Graduate Diploma in New Zealand Immigration Advice

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In 2016, the Bay of Plenty Polytechnic will reserve 25 places in each intake of the Graduate Diploma in New Zealand Immigration Advice for people currently employed within immigration practices. These places can be either full-time or part-time.
To reserve an industry place in semester one 2016, your request must be received by Friday 5 February 2016.

To reserve an industry place, the employer needs to contact David Lyon david.lyon@boppoly.ac.nz and confirm that the employee:

Once an industry place has been offered to the employer’s organisation, the prospective student will need to apply and meet the academic and entry requirements of the programme before they can enrol and utilise the place reserved in their name.

Semester one of the Graduate Diploma starts on 22 February 2016.

Read more about the Graduate Diploma >>

Did you know, you must disclose commission payments to your client…?

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Conflicts of interest

The Licensed Immigration Advisers Code of Conduct sets out a three-step process for you to consider when you have a potential or actual conflict of interest. The Code is specific that conflicts of interest include financial or non-financial benefit the adviser will receive as a result of the relationship with the client.

Clause 5

Where a licensed immigration adviser is aware that there is a potential or actual conflict of interest relating to the client, including the existence of any financial or non-financial benefit the adviser will receive as a result of the relationship with the client, the adviser must disclose the potential or actual conflict to the client in writing.

Clause 6

Where a licensed immigration adviser is aware that there is a potential or actual conflict of interest relating to the client, the adviser may only represent or continue to represent the client where the client gives written consent.

Clause 7

A licensed immigration adviser must not in any circumstances represent or continue to represent the client where they are aware that there is an actual conflict of interest that means:

Read more in our Code Toolkit >>

Tribunal decisions

Reading Immigration Advisers Complaints and Disciplinary Tribunal decisions will help develop your understanding of the standards expected of licensed immigration advisers.

Read recent Tribunal decisions here >>

Christmas dates

The Authority will close its public counter at 12 noon on Thursday 24 December 2015 and reopen at 9am on Tuesday 5 January 2016. Any online applications submitted during this time will be treated as being received on 5 January 2016

We welcome your feedback

Feedback image. How can we do better? Have we done a good job? Whatever the feedback, compliments or complaints, we want to hear from you.

Email us at info@iaa.govt.nz.