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May newsletter

Acting Registrar Catherine Albiston. I hope you have all had enjoyable Easter and ANZAC breaks amidst a very busy month.

We held our first 2014 reference group meeting in early April. Members identified the qualification and the Act review as top priorities for the group to discuss.We have a group of engaged advisers who bring a variety of views to the table. I am very grateful for their commitment and what we will achieve together this year. Full minutes of the meeting are now online.

MartinJenkins, the firm conducting the Act review, met with the Authority and reference group members and will be talking to a wide range of stakeholders. I look forward to their independent views and encourage you all to engage with the consultation process detailed below.
This week I have also visited the Bay of Plenty Polytechnic in Tauranga, and met with the NZAMI Board.
In May  I will be visiting our Australian counterparts, the Office of the Migration Agents Authority, to share ideas and lessons learned.

I am also interested in your ideas. How can we do better? Have we done a good job? Whatever the feedback, compliments or suggestions for change, email us at info@iaa.govt.nz.

Catherine Albiston, Acting Registrar of Immigration Advisers


Act review consultation

Martin Jenkins logo. MartinJenkins, the firm reviewing the regulation of immigration advice by the end of June, is seeking your input.

Getting input on your experiences with the current regulatory regime and your ideas for areas of improvement is a vital part of the review.
MartinJenkins is seeking your views in two ways:

Workshops in Auckland and Wellington are likely to take place in the week beginning 19 May. If you are interested in attending a workshop, please reply to Hayden Johnston from MartinJenkins (Hayden.Johnston@martinjenkins.co.nz) by Friday 9 May.


Are you a sole practitioner?

Picture of a line of people.

We would like to meet with a group of sole practitioners to discuss their experiences of licensing on Wednesday 14 May, 10am – 12pm. MartinJenkins will also be attending this meeting.

If you run your own business and are the only licensed adviser in it, you can register your interest in joining the group by emailing info@iaa.govt.nz.  Places are limited.


Reaching Pacific communities

Picture of two people talking. Informing Pacific communities about the importance of immigration advisers being licensed or exempt is a priority for us at the Authority.

In the last few weeks we have been raising awareness by meeting, presenting to and answering questions from the Tuvaluan, Kiribati and Tongan communities. By the end of June we plan to do the same in the Samoan and Fijian communities.

This week we had our Guide to Licensed Immigration Advisers translated into Samoan and Tongan and will be uploading them to our website and distributing hard copies to INZ offices in Apia and Nuku’Alofa as well as INZ Visa Application Centres, international student offices, local council migrant resource centres, Citizens Advice Bureaux and Community Law Centres.

We have also taken part in a recent Pacific Diversity Action Forum which tries to address how we can better reach and help Pacific people through radio, social media and face to face.

Can you help us reach more migrants? Email your ideas to info@iaa.govt.nz.


Complaints update

In February we told you about the Authority’s delay in processing complaints.

We are currently making significant improvements to the complaints process. The new process allows the Authority to investigate complaints in more detail.

All complaints on-hand will be analysed under a new procedure to determine whether the matter meets the statutory requirement to be referred to the Immigration Advisers Complaints and Disciplinary Tribunal (the Tribunal). 

We are currently progressing the complaints on-hand as soon as possible and aim to have them cleared by the end of 2014.


Did you know, under the 2014 Code…

Code of conduct cover image. A licensed immigration adviser must:

  1. not deliberately or negligently provide false or misleading documentation to, or deliberately or negligently conceal relevant information from, the decision maker in regard to any immigration matter they are representing, and
  2. if they become aware that false or misleading documentation has been provided to, or that relevant information has been concealed from, the decision maker in regard to any immigration matter they are representing:
    1. inform the client about the potential consequences of continuing to misrepresent themselves to the decision maker
    2. discuss with the client the ways the misrepresentation or concealment could be remedied, and
    3. should the client not consent to take action to remedy the situation, terminate their services to the client in writing.

Advisers who are former government officials must take special care to ensure representations regarding their qualifications and past employment are strictly factual and must not promote the notion that they may have special access or influence.

Read more about misrepresentation >>


Code Workshop

The online 2014 Code of Conduct Workshop is set to close on Monday 30 June.

The Workshop is aimed at increasing your understanding of the new Code in an interactive way. It costs NZ$89.95 (incl GST) and can be completed in your own time.

Would you like to see it kept open beyond 30 June? Email us your view at info@iaa.govt.nz.


Professional Standards poster available on request

A Professional Standards poster is available to hang on your wall, if you wish.

Under the new 2014 Code, advisers are no longer required to display the code at their premises but some advisers have expressed a wish to display the Professional Standards.

If you would like a copy of the poster, email info@iaa.govt.nz with your preferred delivery address.


Minor disruption next week

There may be minor disruption to our web, email and phone services on the night of 7 May and morning of 8 May due to IT and telephony services being updated. Please bear with us.