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December newsletter

Authority hours 24 December 2012

The Authority’s public counter closes at 1.30pm on 24 December 2012 and reopens at 8.30am on 3 January 2013.

Applications for lodgent will only be accepted until 1.30pm.

The lodgment process involves checking application forms and supplementary documentation provided to ensure all the lodgment requirements are met. This can be a time-consuming task, especially if information is missing, and can result in your application being returned to you. If your application is not accepted for lodgement based on the criteria in force as at 24th December 2012, you will need to meet the new licensing requirements that apply from 1 January 2013, even if your application is returned to you after that date.

We therefore strongly recommend that if you are renewing your licence or intend to make an initial licence application in December that you take the above process into account and submit your application well in advance.

Licensing requirement changes 2013

First time applicants
Anyone applying for a full or limited licence after 1 January 2013 will need to have completed the Graduate Certificate in New Zealand Immigration Advice (the qualification).

From 1 January 2013 applicants for a provisional licence must have passed courses A and B of the qualification within 12 months of lodging their licence application.

Upgrade applicants
Current provisional or limited licence holders will have until 31 December 2014 to upgrade under the current licensing regime using client files as evidence.

From 1 January 2015 evidence of successful completion of the entire qualification will be required to upgrade.

The renewal process will not change.

All licence application forms have been redesigned to reflect these changes, and will be available from 3 December 2012.

For further details, read the Registrar of Immigration Advisers’ Licensing Pathway Requirements from 1 January 2013.

Qualification update

The first cohort to gain the Graduate Certificate in New Zealand Immigration Advice will be celebrating their success next week.

Students graduate from the Bay of Plenty Polytechnic on 12 December ending six months of intensive study.

Part-time students continue to progress well through the four courses.

Individual modules for the qualification will be available for Continuing Professional Development (CPD) from February 2013.

Have your say in how the Authority is run

The Licensed Adviser Reference Group for 2012 came to a close in November, and the Authority expresses its gratitude to all of those who participated this year.
It was a big year for the group, with consultation on a variety of subjects including the Graduate Certificate in New Zealand Immigration Advice, and parts C and D of the Policy and Procedures for Licensed Immigration Advisers Manual.

The Reference Group is made up of advisers like you who commit to three one-day meetings spread out over the course of the year. Each year a new group visits our Auckland office to help shape new Authority initiatives before they come to pass, network with like-minded advisers and find out more about the industry they work in.

If you would like the chance to have your say about the Authority’s work, shape proposed changes before they are actioned and network with other advisers, you can register your interest to join the Licensed Advisers Reference Group 2013 by email.

Reference Group meetings minutes --

How would you change the code of conduct?

The Licensed Advisers Code of Conduct 2010 (the code of conduct) was first published in 2008.

In nearly four years of operation the Authority has not significantly changed the code of conduct.

Suggestions on where and how the code could be improved have come from:

Now we would like to hear from you. What works and what doesn’t?

The consultation process

23 November – 24 December 2012
You tell us what you would change about the code and why.

January 2013
We collect and consider your feedback.

February - March 2013
We formally consult you and other interested parties on proposed changes to the code.

Email your suggestions for the code by 24 December 2012 --

Join a focus group on the code --

Trade Mark use

We have recently received several emails from advisers either seeking clarity on how to use the Trade Mark correctly, or querying its use by others.

The Trade Mark is a great tool as it is unique to licensed immigration advisers. When used correctly, it confirms that a person is licensed to provide immigration advice, and highlights the high standards that potential clients can expect from members of a licensed profession. However, incorrect use can diminish its value.

The Trade Mark can only be used:

Advisers cannot use the Trade Mark in a way that creates an impression that their company or business trade name is licensed.
Incorrect use of the trade mark may result in:

Find out if you are using the Trade Mark correctly.

Tuvaluan ‘Prince’ ordered to repay victims

An unlicensed immigration adviser has been ordered to provide refunds after collecting more than $5,000 running an unlawful immigration business.

Kauapi Lutelu, also known as Prince Pastor Kauapi Lutelu Salanoa of Mangere, pleaded guilty to six charges at Auckland District Court on 27 September 2012.


Migrant Survey 2013 - First Quarter


On the whole, your clients are satisfied with the service they received from you and the vast majority of them would recommend you to friends and family.

Since 2009, independent research company Premium Research has carried out an annual survey of visa applicants who have used a licensed immigration adviser on behalf of the Authority. We often refer to this as our Migrant Survey, and it serves as a way of getting feedback, for both you and us, on the services provided by licensed immigration advisers and the Authority.

This year the survey is to be carried out in three waves. In the first wave 83% of applicants reported that they were satisfied with the quality of service received from licensed advisers and 85% reported that they would recommend their adviser to friends and family.

We put in three new questions this year and are very pleased with these results.

Overall satisfaction

As a result of using a licensed adviser Agree/
Strongly agree
I feel my interests as a consumer were protected 84%
My impression of New Zealand as a migration destination was positive 87%
I had a better chance of having a successful visa application 84%

Compliance with the code of conduct

We are concerned to note that only 58% of clients said they had received a copy of the code of conduct and 24% couldn’t recall whether they had.

Also, only 85% of clients said they had been provided with a written agreement; 8% said they hadn’t and 7% couldn’t recall.

The above two results are a concern as, according to the code of conduct, all clients should be receiving a copy of the code of conduct with an explanation of its content and provided with a written agreement.

Complaints Processes

In relation to complaints processes we had the following responses:

Did your licensed immigration adviser…? Yes N0
Explain how to make a complaint through their internal complaints procedure 35% 65%
Explain how to make a complaint to the IAA 30% 70%

This is also of concern as the code requires that your internal complaints procedure is explained to all clients.

We survey visa applicants with a personal email address on the INZ database. This survey was based on only 12 per cent of applicants who had used a licensed adviser because advisers are not including their client’s personal email addresses.

We understand that there are very real concerns that INZ may then email your client directly rather than yourself and we have raised this with INZ who will be reminding staff again that they should be communicating directly with you and not the applicant.

Dates to remember

Adviser Statistics

Full licence 433
Limited licence 16
Provisional licence 93
Total licences 542
Adviser on/offshore 396/146
TTMRA licensed 95
Refusals decided 24
Appeals decided 4
Complaints to tribunal 142