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  • Your Fitness
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  • Renewing your licence
  • Your continuing professional development
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  • About us
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• Contact us
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• Legal
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For Migrants

• Your options
  • Do I need an immigration adviser?
  • Lawyer or an adviser?
• Your consumer guide
  • Lawyers and advisers
  • Types of immigration advisers
  • Costs of using a licensed immigration adviser
  • How must an immigration adviser behave?
  • Signing a written agreement
  • Ending a written agreement
  • Paying fees in advance
  • Communicating with your immigration adviser
  • Problems with your adviser
  • Complain to us
  • Giving immigration advice without a licence
  • Checklist for using an immigration adviser
• Cost of an adviser
• How to make a complaint
  • Licensed adviser
  • Unlicensed adviser

For Advisers

• Licensing
  • Qualify
  • Apply
  • Renew your licence
  • Upgrade your licence
  • Trans-Tasman licensing
• Your professional conduct
  • Obligations to clients
  • Obligations to stakeholders
  • Manage your business
  • Client funds
  • Misrepresentation
  • Conflicts of interest
  • Disclosure
  • Fees
  • Internal complaints procedures
  • Display of licence
  • Ending a client relationship
  • Code of Conduct
• Your professional development
• Manage your business
  • What your clients must know
    • Initial consultations
    • Consumer guide
    • Disbursements
    • Explaining costs
    • Change in costs
    • Payment terms
    • Internal complaints
    • Complaints under the Act
  • Written agreement
  • Office administration
    • Client funds
    • Schedule of costs
    • Fees
    • Invoices and receipts
    • Refunds
    • Display code
    • Display licence
    • Document security
  • Changing your contact details
  • Advertising your business
    • Using the Trade mark
    • Misrepresentation
• Contribute to the industry
• Employers, Educators and Travel Sellers
• Resources for your clients
  • The Treaty and Maori culture
    • The Treaty
    • Matariki
• Complaints and Offences
  • Make a complaint
  • Report an offence
• Policy manual
  • Licensing (Part A)
    • Who Needs an Immigration Adviser Licence
    • Not-For-Profit Policy
    • Fitness Policy
    • English Language Policy
    • How to Apply for a Full or Limited Licence
    • Provisional Licence and Supervisor Policy
    • Trans-Tasman Mutual Recognition Policy
    • Upgrade Policy: Qualification Pathway
    • Upgrade Policy: Client File Pathway
    • Renewal Policy
    • The Register of Licensed Immigration Advisers
    • Cancelled, Suspended, Voluntarily Surrendered and Expired Licences
  • Enforcement (Part B)
    • Enforcement policy and principles
    • Complaints and offences
    • Enforcement tools
  • Professional Responsibilities (Part C)
    • The importance of ethics
    • Personal beliefs, values, attitudes and behaviour
    • Personal ethics
    • Professional ethics and codes of conduct
    • The difference between personal and professional ethics
    • Solving ethical problems
    • Overview of the Licensed Immigration Advisers Code of Conduct 2010
    • Professional responsibilities to clients
    • Professional responsibilities to stakeholders
    • Continuing professional development
    • Ethical Deliberation Worksheet
    • Continuing Professional Development Planner and Recording Template
  • Professional Practice (Part D)
    • Display of Licensed Immigration Advisers Code of Conduct 2010
    • Display of licence
    • Initial consultations
    • Written agreements
    • Immigration Advice Consumer Guide
    • Fees
    • Disbursements
    • Explaining costs to clients
    • Payment terms and conditions
    • Changes in costs
    • Invoices and Receipts
    • Refunds
    • Client funds and client account
    • Internal complaints procedures
    • Immigration Advisers Licensing Act 2007 complaints process
    • File management
    • Document security
    • Business contact details
    • Misrepresentation
    • Use of Trade Mark