August newsletter

Message from Registrar Catherine Albiston

Image of Catherine Albiston, Registrar of Immigration AdvisersLicensed immigration advisers are now able to update their details online and complete a fast-track renewal online. I am delighted to bring this service to you and I hope it makes your interactions with the Authority easier.

To access IAA Online from our website you need an activation code. We will be sending activation codes to advisers progressively throughout August. You can read more about IAA Online below.

This month we also report on our results for the 2014/15 year and your feedback from the recent adviser satisfaction survey.

I am committed to listening to your views and will be looking at the results to identify how we can improve over the next year.

Catherine Albiston, Registrar of Immigration Advisers

Use of agents offshore – message from INZ

Immigration New Zealand (INZ) has received information about the activities of a Pakistani-based agent who has approached licensed immigration advisers seeking assistance to obtain visas for entry to New Zealand, and in some cases, the Pacific Islands. 

In a reported case the adviser was asked to falsify documents and bribe immigration officials if necessary to obtain visas.   

Where any adviser suspects they have received a fraudulent request they can report the details to the Compliance and Investigations email inbox at

IAA Online

clip image of lady balancing on a clock. Licensed immigration advisers can now conduct business with the Authority using IAA Online services located at Advisers can:

  • Update their personal information and contact details held by the Authority.
  • Update contact information displayed on the register of immigration advisers.
  • File fast-track licence renewal applications (including payment by credit card) when due.
  • View a history of applications filed online.
  • View invoices and receipts for applications filed online.

To access the online services you will need to login using RealMe. Most advisers already have a RealMe login for use with INZ apply on behalf. If you don’t have a RealMe login yet, click the Create your RealMe login now button on our login page.

The first time you login you will need to enter your unique IAA activation code when prompted.

Activation codes will be sent to advisers progressively during August as follows:

  • Today we have sent activation codes to our reference group and their colleagues.
  • By the end of this week, we will send activation codes to all advisers due for a fast-track renewal in the next two months.
  • Progressively from next week we will send activation codes to all other advisers.

The email advising your activation code will include links to two short You-Tube videos providing step-by-step instructions on how to update your details and complete a fast-track renewal. We will also be offering webinars to explain how to use the system. Our website and Licensing Toolkit have been updated.

When you’ve had a look at IAA Online, please take a minute to click the feedback link in your activation email to tell us what you think.

Later this year we will be offering a wider range of services online including:

  • Your continuing professional development plan and record.
  • Inspection renewal applications.
  • Initial licence applications.
  • Levy payment.
  • Make a complaint.
  • View Adviser only news and information.

We hope you find IAA Online helpful. For assistance logging in or using our online services please call us on 0508 558 855 from New Zealand, 09069 100 100 from the UK or +64 9 914 4100 from the rest of world or email

Adviser Satisfaction Survey Results

person filling in form. Thank you to all of you who took part in our annual adviser satisfaction survey.

67% were satisfied with the overall quality of service provided by the Authority, an increase of 3% since February 2014.

74% agreed that the immigration adviser licensing scheme has improved the perception of New Zealand as a migration destination, a decrease from 77% in 2014.

85% of advisers agreed that licensing has added value to the New Zealand immigration industry, an increase from 83% in 2014.

Read a summary of the survey results here >>

2014/15 IAA snapshot

IAA Logo. At 30 June 2015, the year closed with 778 licensed immigration advisers. Of those:

  • 576 were in New Zealand
  • 202 were offshore
  • 249 were graduates of the Graduate Certificate in New Zealand Immigration Advice
  • 128 were licensed through the Trans-Tasman Mutual Recognition arrangement
  • 749 held full licences, 13 held limited licences and 16 held provisional licences.

In the year ending 30 June 2015 the Authority processed:

  • 91 percent of fast-track renewal applications in 5 working days and 98 percent in 10 working days.
  • 91 percent of initial licence applications in 15 working days, and 96 percent in 20 working days.
  • 93 percent of standard renewal applications in 30 working days.

The Authority closed 141 complaints about licensed immigration advisers. Of those:

  • 53 (38 percent) were rejected by the Authority.
  • 88 (62 percent) were referred to the Immigration Advisers Complaints and Disciplinary Tribunal.

The Authority closed 98 offence investigations.

Did you know, under the 2014 Code...?

question mark. 26. A licensed immigration adviser must:

  1. maintain a hard copy and/or electronic file for each client, which must include:
    1. a full copy of the client’s application or other immigration matter
    2. copies of all written agreements and any changes to them
    3. copies of all written communications (including any file notes recording material oral communications and any electronic communications) between the adviser, the client and any other person or organisation
    4. copies of all invoices and receipts relating to the client
    5. copies of all personal documents relating to the client supplied to the adviser, and
    6. evidence of the safe return of the client’s original documents

Read more about client file management here >>

Tribunal decisions

Reading Immigration Advisers Complaints and Disciplinary Tribunal decisions will help develop your understanding of the standards expected of licensed immigration advisers.

Read recent Tribunal decisions here>>

We welcome your feedback

Feedback image. How can we do better? Have we done a good job? Whatever the feedback, compliments or complaints, we want to hear from you.

Email us at